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Neglected PPE Policy Now Being Updated

April 28, 2015 by Global Administrator

The Occupational Safety and Health Administration (OSHA) is working hard to correct outdated Personal Protective Equipment (PPE) regulations. Under section 6(a) of the OSH Act, the Agency was directed to adopt new national consensus standards, but failed to implement PPE upda...

Posted in: Environmental Health and Safety Tags: New OSHA policies, PPE Standards, Updated safety policies Read More

Think Compliance Isn’t Your Problem? Think Again

April 21, 2015 by Jim Radogna

Recently, news broke about 5 dealership employees that were arrested and facing federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been implicated so far this year. Not pre...

Posted in: Sales & Finance Compliance Tags: dealership compliance, Dealership F&I training, F&I Training, Federal privacy laws Read More

Are Some Hand Injuries Unavoidable?

April 21, 2015 by Global Administrator

Last week we looked at some simple tactics to prevent eye injury. In this week’s final installment of this three part series on preventing injury, we will tackle hand injuries and ways you can significantly decrease the number of incidents. Click on the following links to acc...

Posted in: Environmental Health and Safety Tags: Avoidable injuries, Eliminate injuries, Hand hazards, Injuries, Injury Policy, protective gear, Safety Training Read More

Learning to Play the Right Way

April 14, 2015 by Jim Radogna

Much of what employees learn in the car business is from watching and listening to their co-workers.  This kind of education can be irreplaceable in areas such as sales presentation, demonstration, and closing techniques. Of course, it can also lead to employees adopting bad ...

Posted in: Sales & Finance Compliance Tags: car, compliance, dealer, employee, sales, training Read More

Simple Solution to Serious Eye Injuries

April 14, 2015 by Global Administrator

In last week’s, Easy Ways to Stop Slips, Trips, and Falls we looked at some preventive measures you can take to avoid slips and falls that lead to serious employee injury. In this second installment of our three week tutorial on preventing injury, we examine three items tha...

Posted in: Environmental Health and Safety Tags: Eye injuries, eye protection, prevent injury, protective glasses, Safety Training Read More

When Little Complaints Become Big Problems

April 12, 2015 by Jim Radogna

The majority of disgruntled customers who threaten to call an attorney never do. For the few that do, the results can be devastating. While it’s true that many customers’ complaints have little or no merit, there can be a real danger if the wrong plaintiff’s attorney gets inv...

Posted in: Sales & Finance Compliance Tags: F+I Compliance, lawsuit prevention, prevent class action suits, reduce customer complaints Read More

Easy Ways to Stop Slips, Trips, and Falls

April 09, 2015 by Global Administrator

Employee injury is a troublesome issue facing companies today. The inability to leap over bias and complacency in the workplace often prevents any ability to fix the problem at its root. The vehicle service center industry continues to be plagued by injuries due to employees ...

Posted in: Environmental Health and Safety Tags: footwear safety, injury prevention, prevent injury, safety inspections, Safety teams, Slip, Spills, Trip prevention Read More

Your Customer’s Perception Is Reality

April 07, 2015 by Jim Radogna

It’s tough out there. Customer access to information on the internet continues to shrink margins. Dealerships are just trying to scrape by in a highly competitive marketplace. You have to do whatever it takes to stay ahead of the competition. Some may view compliance as not ...

Posted in: Sales & Finance Compliance Tags: customer perceptions, Customer satisfaction, perception vs reality, sales compliance Read More

FMLA: Defining Sons and Daughters

April 07, 2015 by Global Administrator

When deciding if FMLA is the appropriate leave, employers should consider the interpretation of “son“ or “daughter” issued by the Department of Labor under the Family and Medical Leave Act (FMLA).  The Administrator’s interpretation gives employees, who care for a child, pare...

Posted in: Human Resources Management Tags: daughter, family, FMLA, in, loco, off, parentis, son, time Read More

Is Your Information Safeguards Plan Keeping Up With Technology?

April 03, 2015 by Jim Radogna

Every day dealerships collect personal information from consumers, including names, addresses, credit history, phone numbers, bank numbers, and Social Security information. The federal Safeguards Rule , enacted in 2003 and enforced by the Federal Trade Commission, requires d...

Posted in: Sales & Finance Compliance Tags: Customer Information Protection Rule, Safeguards Rule, Update your F&I procedures Read More