Uncategorized

The Health Care Reform – 8 Preparative steps to get ready now – Part 1

Thursday, May 23rd, 2013

health care reform

As the deadline for implementation of the newest set of rules related to the Affordable Care Act quickly approaches, dealerships are preparing. Kristin Kahle, of Benefit Exchange Alliance, provides eight steps to begin preparing for the upcoming health care reform.

  • Determine if you are a large or small employer – In the world of the health care reform, there are 2 buckets of employers: large employers and small employers.  A large employer is somebody who employs 50 or more full-time employees. Large employers can also employ 50 or more full-time exemption part-time employees. A small employer is somebody who has fewer than 50 full-time employees.
  • Determine if you are going to “Pay or play” – If you are a large employer, decide if you are going to offer benefits or if you are going to pay taxation or a penalty for those benefits.
  • Consider the hours your employees work – i.e., are they eligible for benefits? Managing hours worked  refers to deciding if your part-time staff will qualify for benefits, meaning do they work over 30 hours a week? Do this by contemplating the following points:
    • Look back determination – This determines if you have to offer benefits to a new employee. It is a defined period of not less than 3, but more than 12, consecutive months.
    • Initial measurement period – This is a period where you determine whether or not an employee is eligible for benefits. Between 3 to 12 months, the initial measurement period measures the hours of service completed by a new employee during that period of time. This time frame is established by the employer and is three, six, nine, or twelve months.
    • Ongoing employee –This is an employee who has been employed by the employer for at least one complete standard measurement period.
    • Variable hour employee – This is a new employee with hours that cannot be determined due to not knowing how and when the employee is going to work. You must tell your employee that they are a variable hire upon hiring them. Beginning January 15, 2014, all part-time employees will be classified as variable hour employees.
    • Administration period – The administration period follows the initial measurement period and delineates the period of time that you, as an employer, will have to enroll them in benefits. This may last up to 90 days.
    • Stability Coverage Period – The period that the employer will be paying for benefits for each employee. The employee cannot contribute more than 9.5% towards benefits.  This period must be at least six months in duration, and if you choose a 12-month initial measurement period, then the stability period would be 12 months, so you would measure them for 12 and pay for them for 12.
    • Seasonal Employee – Employer’s workforce exceeds 50 full-time employees for 120 days or fewer during the calendar year.
  • Coverage Availability – Coverage availability begins the discussion of exchanges. Exchanges are marketplaces depending upon the state that you live in. The exchange again is the place where your low-income workers will go for their tax credit for their subsidy.

Check back next week for the last four steps to begin preparing for the health care reform.
Benefit Exchange Alliance and KPA have joined together to provide complete benefit management consulting and insurance services.  For more information please contact kcarlson@kpaonline.com.

 

Free Evaluation and Strategy Session for Your Social Media at Digital Dealer

Friday, May 3rd, 2013

Come by the KPA booth at Digital Dealer. My team and I will be performing evaluations and strategy sessions regarding your current social media presence.

That’s it. No fine print. Just come by and we’ll give you honest feedback on what you’re doing on social media and how you can improve it (if at all). It’s a great way to pick the brains of some of the industry’s leading social media minds without obligation or expectation.

Another Happy Client! :)

Monday, March 25th, 2013

The HRM team just received this in the mail from a happy HRM client.

Popcorn

Thanks Fix Auto!!

Housekeeping: What It Means, and Why It Matters (Housekeeping Part 1)

Thursday, November 29th, 2012

Housekeeping is the management, care and servicing of a facility’s property and equipment. It is more than keeping the shop floor clean. It has an effect on:

  • Good habits of employees
  • Safety and productivity
  • Morale- Employees taking pride in their work and work spaces
  • Customer relations
  • Compliance with OSHA, EPA & DOT Regulations

Why does good housekeeping matter?

  • A clean environment reduces injuries, saving money that would otherwise spent on workplace compensation claims
  • Clutter slows down work; it takes more time to find tools if they are not in the right place, and untended messes get in the way of work areas.
  • What is your customer’s first impression? Of course the showroom is spotless, but what about other public areas of your dealership, and what if customers have a view of the service bay?
  • OSHA regulatory standard 29 CFR 1910.22 states that “all places of employment, passageways, storerooms, and service rooms shall be kept clean and orderly and in a sanitary condition (the catch-all read more).”

You may also like these resources:

2012-10-11 10.03 Yuck! Housekeeping Regulations for Dealers that You Just Have to Know [Webinar]

Spring Cleaning for Three Trouble Areas in the Service Bay

OSHA Fines Auto Parts and Used Car Dealer $49,000 for Safety and Health Violations: Conclusion

Internet Marketing 101: Facebook for Dealerships [video]

Monday, November 19th, 2012


This quick video covers the five basics about facebook:

1. Why your earlier efforts on facebook failed

2. How to build a social media strategy on facebook

3. How to actively engage the facebook community

4. How to really advertise on facebook

5. Build positive word of mouth (pwom).

More resources for using facebook as part of your internet marketing mix:

 

The biggest Facebook Marketing mistake: Not using Facebook Insights [webinar]

Marketing Alert: Don’t Post the Same Content as Other Dealers

So I’ve Got a Social Media Policy. How Can It Help Me Sell Cars?

Wednesday, November 14th, 2012
Businesswoman with tablet

Your employees can use their personal social media efforts to help your dealership. Just make sure you’ve implemented an effective social media policy.

There’s been a lot of discussion lately about what employers can legally require of their employees in the social media space. Out of necessity, the conversations often focus on how to create effective employee guidelines, and what happens when you don’t.

Important stuff, but if all your dealership has is a well-written social media policy, and no business benefit coming from your employees’ personal activities on networks like Facebook, you’re missing out.

Your staff can use social media to:

  • Place your brand in front of local customers
  • Create goodwill for your store
  • Retain customers
  • Improve lead conversion
  • Increase service business

“Really?” you might say. “Then show me how.”

Glad you asked! In a recent blog post on Dealer Bar, JD Rucker (KPA’s Director of New Media) gave practical tips on how your employees can use their personal Facebook accounts to appropriately – and legally – boost your dealership’s visibility.

  1. Ask customers if they’d like be Facebook friends. Some folks will decline, and that’s OK. But others will agree, especially if your employee is the kind of likable rock star you should be hiring to represent your brand.
  2. Use humor and personal anecdotes to build a network. There’s no need to oversell here. Note the natural progression: “I like Service Mgr. Joe. He’s funny.” “Hey Joe, loved your joke. I hate beef jerky too.” “Joe, I need an oil change. I’ll be by tomorrow.”
  3. Occasionally put the word out on behalf of Sales. “It’s packed here! Our Sales people have a Thanksgiving special on used cars. We’ve got a few left though. Know anyone who needs a …”

Like these ideas? Take a deeper dive by reviewing “Should Dealership Employees Connect With Customers Through Social Media?” and let us know what you think.

Can You Prove You’re Making Progress? (Safety Culture Tip #6)

Tuesday, November 13th, 2012

Woman in office with binders and computer at leftWhen it comes to building a safety culture, here’s a piece of advice most dealers have heard many times: All your safety programs, processes and action items need to be written down.

“That’s obvious,” you might say, “But why do I have to invest so much time keeping records?”

Written records are necessary to follow up on minutes from safety meetings and prove due diligence during inspections. But there’s more to it than that. Written records prove to your most important constituents –your staff – that you:

  1. Really listen to employee feedback about safety risks
  2. Keep people accountable to address weaknesses they’ve reported
  3. Track progress being made on safety issues

Pay special attention to number 3. Employees who see management making consistent improvements to safety problems they’ve reported are less likely to take their concerns to OSHA. (KPA’s observed an increase in the number of employee complaints to OSHA in recent years.)

Don’t give your employees reason to pick up the phone and tell OSHA, “They’re not doing anything about XYZ…” Show them you’re making progress.

If you’re doing that already, what’s working for your dealership? How do you measure and report progress?

Resources related to this blog post:
Webinar: “How to Develop a Positive Safety Culture” by Nick Hardesty
Blog posts on safety culture: Defining a Safety CultureTip #1 –Senior ManagementTip #2 –Safety CoordinatorsTip #3 – Accident Follow-upTip #4 – Return-to-Work PoliciesTip #5 – Employee Feedback

SPCC Plans Dealerships and Service Centers [video]

Monday, November 12th, 2012

The Spill Prevention Control and Countermeasure (SPCC) regulation is a federal regulation that applies to all states. Its purpose is to reduce the discharge of certain petroleum products (oil) into navigable waters.  This regulation may apply to you if you have a floor drain in your service area or sewer drain in your parking lot.

This quick video overview gives basic information about what the EPA takes into consideration for determining if your business is required to have an SPCC plan. For more information, check out these resources:

KPA’s Spill Prevention, Control, and Countermeasure (SPCC) Plan service

EPA Finalizes Multiple Changes to the SPCC

 

 

Could You Use More Feedback From Employees? (Safety Culture Tip #5)

Tuesday, November 6th, 2012

Three mechanics talking by an engineLet’s say you’re trying to implement a more effective safety culture at your dealership. You’re running down the checklist: Senior management team’s on board? Check. The safety coordinator’s been assigned? Check. Quick follow-up on accidents? Check. Return-to-work procedures? Check.

Employee feedback?… Uh oh.

It’s easy for a “safety culture” to become a stream of top-down orders from management, without much feedback being sent back up the corporate food chain. And employees who don’t give feedback are less likely to report accidents in a timely manner, or new risks they’ve observed. What can you do to get them engaged?

  1. Make it easy to communicate with managers. For example, provide safety suggestion boxes.
  2. Encourage managers to initiate conversations about safety, not just wait for complaints.
  3. Give employees permission to go straight to the Safety Coordinator with their concerns.
  4. Ask employees to pick a spokesperson to represent them at the safety meetings. This could be a lead tech or shop foreman that everyone respects.
  5. Don’t let accident investigations turn into a blame-game. (I covered this more extensively in tip #3 of this series.)

If you’re a supervisor who’s trying to get your employees to provide more feedback about safety, you may find that your HR manager becomes your closest ally. That’s because employees who know their feedback is valuable to management tend to stay longer, produce more, get hurt less, and refer their friends for open positions. HR will love you!

Resources related to this blog post:
Webinar: “How to Develop a Positive Safety Culture” by Nick Hardesty
Blog posts on safety culture: Defining a Safety Culture, Tip #1 –Senior Management, Tip #2 –Safety Coordinators, Tip #3 – Accident Follow-up, Tip #4 – Return-to-Work Policies

Are You Encouraging Injured Employees to Get Back to Work? (Safety Culture Tip #4)

Tuesday, October 30th, 2012

Injured man with broken leg looking into camera and smilingInjuries happen. Auto dealers who have successfully implemented a positive safety culture have created effective procedures for helping an injured employee get back to work. A lot can be done to communicate to the injured colleague that they are valued and wanted back.

Here are a couple of scenarios where it’s important to encourage employees to return to work:

  1. Injured employees who haven’t yet reached maximum improvement but are able to return to work in a transitional assignment.
  2. An injured employee who can’t fully recover from an injury, but can return to a different job.

So how do you make sure people in these situations know they can – and should – come back? Have a written return-to-work policy and give it to your employee. Set the expectation that they are wanted back, if at all possible.

This is a win/win approach to an injury: Employees feel appreciated and are more productive. Employers gain from lower workers’ comp premiums and lower staff turnover. By the way, this topic can get complicated. If you have questions, contact your HR consultant, or consider signing up for our Human Resources Management consulting service. (Just email Kathryn Carlson – kcarlson@kpaonline.com).

Resources related to this blog post:
Webinar: “How to Develop a Positive Safety Culture” by Nick Hardesty
Blog posts on safety culture: Defining a Safety Culture, Tip #1 –Senior Management, Tip #2 –Safety Coordinators, Tip #3 – Accident Follow-up