Posts Tagged ‘dealerships’

OSHA’s Housekeeping Regulation Explained (Housekeeping Part 2)

Thursday, December 6th, 2012

At a glance the OSHA regulatory standard 29 CFR 1910.22 states that all places of employment, passageways, storerooms, and service room shall be kept clean and sanitary.  So this regulation will cover every square inch of your facility.   Everything from your service department to your janitor closets and bathrooms.  It also mentions that to help facilitate cleaning all protruding nails, splinters, holes, and loose boards need to be fixed beforehand.

Moving past the definition, the OSHA regulation specifically identifies toilet facilities, waste disposal, wet processes, water supply, change rooms, vermin control, and food supply. OSHA can use the Housekeeping regulation as a catch all for any unsanitary condition. It also applies to items that you can’t see like odors.

How Much Can it Cost if OSHA Inspectors Finds Housekeeping Issues?

  • $1800 depending on situation (general duty clause)
  • $2700 general housekeeping initial penalty

Top General Housekeeping Issues:

  • Waste disposal
  • Clean and Dry Floors
  • Vermin control
  • Water supply (potable and non-potable water)
  • Toilet facilities
  • Food handling, storage, preparation and consumption

Waste Disposal

This includes detached buildings, forgotten corners of storage areas, detail areas, and body shops.

Ask the right questions: Is the trash getting taken out daily? Are there enough trash cans? Are the trash cans conveniently located so that disposing of an item doesn’t require slowing down work?

What is an acceptable trash can? Carefully inspect any container that you would consider using for a waste receptacle. Consider the following:

  • Waste receptacles cannot leak
  • It should have a tight fitting cover unless it can be maintained in a sanitary condition without a cover
  • Trash should be removed as often as possible to maintain a sanitary condition

Vermin Control, Toilet Facilities

It is hard to attract and keep top performing employees with dirty toilets and vermin in working environments. Working conditions like these tend to trigger OSHA calls, and customers  tend to spread the word about dirty bathrooms more often than they would talk about clean showrooms. If these are issues at your facility, they need to be addressed and you should consider hiring a subcontractor to fix the problem immediately and follow up on a regular schedule.

Clean and Dry Floors
Even the floor in the detail area needs be maintained. A “Wet Process” involves a location where liquid is used as part of the working process, and workers should be provided mats and the area should have proper drainage.

What about weather conditions?

According to an OSHA interpretation of the standard, rain and snow are not considered part of a wet process, and general housekeeping rules apply to weather related slip hazards. As long as a hazard exists, employees and customers should be protected from the hazard, even if it is a slip hazard from rain or snow.

Water Supply
Potable Water

  • Drinking water must be provided (at all times, especially in hot and dry weather conditions)
  • Water fountains must be clean and sanitary
    • If providing water bottles instead of drinking fountains is more feasible, it is technically acceptable.
    • Potable water in bathrooms must be provided for hand washing

Non-potable water

  • Non-potable water must be clearly labeled

Food and Beverages

  • No employee is allowed to consume or store food or beverages in any area exposed to a toxic material- this means the service area, paint room, and detail areas of the dealership.
  • No eating or storage of food in the bathroom
  • Any trash can used for disposal of food must be emptied daily.


Whose responsibility is it?

  • Ultimately, it is the employer’s responsibility to provide a clean and safe work environment.


Housekeeping: What It Means, and Why It Matters (Housekeeping Part 1)

2012-10-11 10.03 Yuck! Housekeeping Regulations for Dealers that You Just Have to Know [Webinar]

Spring Cleaning for Three Trouble Areas in the Service Bay

OSHA Fines Auto Parts and Used Car Dealer $49,000 for Safety and Health Violations: Conclusion

Let’s Make Every Day “Hire a Veteran Day”

Monday, November 12th, 2012

Today we observe Veterans Day. Make today more meaningful by committing your company to proactively recruit and hire veterans throughout the year. Our veterans have a consistently higher than average rate of unemployment, although they have the proven commitment, skills and training to make a positive impact on the private sector workplace.

Hiring a veteran is one way that employers can do well by doing good. The Veterans Job Bank can connect veteran job seekers and employers, learn more at

Thank you to all our veterans and to our active duty military personnel for your service to our country.



Future of Social Media

Wednesday, October 24th, 2012

With beta testing of Facebook’s “want” button, and expansion of Google’s “Trusted Stores”  program, #automarketing is changing again. As the lines between social and search continue to blur, how can you take advantage of the changing landscape? There are several things you should be doing to keep ahead of the curve. This three minute video is an overview of where trends are gaining momentum, and how you need to position your online marketing efforts, including:

  • Leveraging reviews to stay relevant as Search and Social merge (both customer base and staff)
  • Move towards graphically oriented websites and searches, using Pinterest and organic graphic conetnt
  • What to do with Twitter
  • What will happen when “social media” goes away


What is your take? How are you using the big picture to keep your internet marketing program ahead of the curve?

KPA Now Offers Affirmative Action Planning

Saturday, June 2nd, 2012

For most dealerships that have federal or state contracts, affirmative action programs are a part of doing business. Developing a plan from scratch is time intensive, and there are many pitfalls for a small HR department that takes on authorship of an affirmative action programs.

Kathryn Carlson, Director of HR Products for KPA explains how this new service can help, “KPA’s new Affirmative Action Planning service allows dealerships to choose between using the automated reports in the HR management program to assist with monitoring and reporting or to completely outsource the development, monitoring, and reporting function to KPA.”

KPA’s Affirmative Action Planning service includes:

  •  Narrative template for Affirmation Action Plan
  •  All OFCCP required AAP reports
  •  Comprehensive support documents
  •  Applicant tracking
  •  Adverse impact analysis
  •  Annual monitoring
  •  Optional attorney review


Learn more about this new service by visiting the Affirmative Action Planning section of our website.

April Tip of the Month: Spring Cleaning for Three Trouble Areas in the Service Bay

Sunday, April 1st, 2012

Compliance Tip of the MonthKeeping a facility clean and organized ensures better compliance with environment and safety regulations. It is also connected to improved productivity and employee morale. Take a moment to see if these three common trouble spots are being addressed at your facility. They can actually indicate the overall performance of your safety program, and are usually targeted during regulatory inspections.

1.    Food and Beverage in the Service Bay    

The service bay is filled with oils, sprays, lubricants, and other hazardous chemicals. For this reason, the service bay (and body shop, detail area, etc.) is classified as a hazardous chemicals area, where it is illegal to prepare or consume food.

All food (including bagels and snacks) should be restricted to the break room. Food storage and preparation equipment also needs to be restricted to the break room.

The law permits some beverages in hazardous work areas, but with restrictions. All drink containers must be covered, and containers should clearly indicate contents.

2.     Eyewash Stations

All stations need to have documentation of monthly inspections and maintenance, as prescribed by the manufacturer’s specifications. Stations needs to be kept clean, in proper operating condition, and accompanied by a correctly mounted sign. All stations must be easily accessible for emergency situations.

3.    Clear the Clutter

Get rid of small groups of empty compressed gas cylinders, used batteries, full roll-arounds, and similar items that tend to collect in the corners of work stations and in quieter places in the service bay. All of these can bring fines if they are not properly stored or disposed of.

These areas won’t clean themselves. Enlist the help of employees or supervisors who work in the service area to monitor and address housekeeping issues for that area. Because they are the most familiar with the area and its problems, these individuals often are the best resource for suggesting the tools or equipment to eliminate or resolve housekeeping issues.

Special NADA University Webinar: Green Programs Will Bring in Greenbacks

Wednesday, February 22nd, 2012

Capitalize on your regulatory compliance programs for increased sales and improved profitability. This workshop explains how to leverage safety programs, environmental compliance, and the positive perception of being “green” to bring in more customers, without “green-washing.”


Presenter: Eric Schmitz

Vice President, Product and Business Development, KPA

Eric is a registered environmental assessor and is the Vice President of Product and Business Development at KPA. Prior to joining KPA, Eric worked as a field chemist and project manager for a hazardous waste disposal contractor across the US. Eric earned his B.S. in Environmental Toxicology from the University of California at Davis.


Date: Wednesday April 04, 2012


Register Today >>



Don’t Miss Tomorrow’s Webinar- Ask the Expert: All Your Environment and Safety Questions Answered

Wednesday, February 15th, 2012

Don’t miss this practical guide to keeping your facility in compliance with laws and regulations. In this webinar you can ask nationally recognized Environment and Safety Expert, Eric Schmitz, your most pressing questions.  Find out what challenges other automotive professionals are facing so you can be prepared at your facility. Also, Eric will discuss some of the most recent fines from the EPA, OSHA, and DOT.

This event is part of KPA’s educational webinar series, and takes place at 12:00 EST.

Click here for more information and to sign-up for this free webinar.


Paul Potratz: Get In Front of the Smart Phone Wave at Your Dealership

Monday, December 5th, 2011

We are very pleased to announce Paul Potratz as a guest presenter for the upcoming TK Carsites webinar, Get In Front of the Smart Phone Wave at Your Dealership. Register now to reserve your space on Wednesday, December 14th at 9:00am PST/ noon EST. It will be one of the most worthwhile things you do this Month. Here’s why:

Marketing is constantly evolving and new innovative ways of reaching your prospects are emerging, most recently with the rise of marketing via smart phones and tablets.

Join Paul to learn about how to most effectively market your services and connect with your customers in the world of Mobile Marketing. Walk away from this webinar knowing how to develop a mobile “mailing” list, innovative ways to make your message stand out, as well as key components of a successful mobile marketing strategy.

Paul is a contributor to several media partners such as NY Times, NY Post, The Wall Street Journal and also speaks at a number of automotive events like JD Power, CPO Forum, NADA, Driving Sales Executive Summit, NADA 20, and NCM 20.  Paul is also a partner at POTRATZ which is  a full service automotive advertising agency that focuses on fully integrating a complete portfolio of services to drive results for their clients.

Register for this webinar by following this link:

A Lot of Safety on Your Lot

Sunday, May 1st, 2011

Compliance Tip of the MonthInventory lots, parking lots, and holding lots make up the backbone of your business, and need to be kept safe. Here are a few basic safety checks keep your lots up to code, and keep them safe for employees and customers. First, make sure the speed limit is posted, blind spots are eliminated, and that employees are given specific test drive routes if they leave the premises with customers as part of their job. If golf carts are part of your business, safe operating rules need to be posted in the cab of each cart.

All employees need to practice safe driving. This includes using seatbelts, and eliminating the use of cell phones while behind the wheel. All paperwork needs to be current, including safe driver training records, and DMV records.

More details are available in the May 2011 newsletter article, “Lot Safety Checklist” at