Mental health issues affect roughly 25% of adults in the U.S., so it’s likely that at some point you will have a dealership employee who suffers from mental illness. Accommodating mental health can be a delicate matter. Note the following tips to avoid a workplace conflict over mental health:
If the illness hasn’t been disclosed, document any odd or poor behavior that may violate the company’s workplace violence policy, or if the behavior is affecting performance or operation. Always support your employee’s needs, asking open-ended questions in an effort to address any of your concerns.
If the employee does disclose mental illness, make sure to follow policy: keep the information as confidential as possible and follow the obligations under ADA policy to accommodate the employee.