Last September, the Federal Trade Commission launched what turned out to be the most substantial auto dealer enforcement action in the agency’s history. While most of the FTC’s earlier cases have focused solely on dealer advertising, this action covered over a dozen different Unfair and Deceptive Acts & Practices violations. And unlike previous cases where there were no initial monetary penalties, this time it resulted in over $3 million in restitution for the dealer group involved.
In this informative presentation we’ll examine each of the FTC’s claims in detail and discuss best practices on how your dealership can avoid being targeted by federal and state regulators. The game is changing and it pays to be prepared.
This webinar will be presented by KPA’s Senior Sales and Finance Compliance Specialist, Jim Radogna. Jim joined KPA in 2014, focusing on the Sales & Finance Compliance areas of product configuration, training content, auditing, and compliance hotline development. He uses his knowledge and industry experience to develop unique, no-nonsense compliance an reputation management solutions for automobile dealerships of all sizes. He has spent over 15 years in dealership management in diversified roles including sales manager, F&I director, general manager, and training director.