Service and Support
Client Service
Expert advice, dedicated resources, an assigned advocate who has your best interests in mind - that is the HotlinkHR™ client service experience. To ensure exceptional client service that exceeds our client’s requirements and expectations, we define service broadly; from initial contact, to product and process quality, to anticipating client needs and preferences, to overall client satisfaction.
KPA will assign a team of experts to ensure you have complete and compliant human resource process. Your HotlinkHR™ client advocate will assist you with training and day-to-day activities. Additional resources including attorneys, software development specialists, and project managers will be assigned as required. We measure your satisfaction, we are accountable for our results, and we are committed to being your partner of choice for HR management and compliance solutions.
Implementation
From the beginning, KPA strives to make your experience with HotlinkHR™ positive, beginning with a defined implementation process to help your organization make a smooth transition to the HotlinkHR™ system. Along the way we will work with you to maximize efficiencies and ensure that all of your human resources processes are compliant. We follow a proven project management methodology to customize our products to ensure set-up, training, and special initiatives are delivered on time and within budget. The average implementation of a complete HR management and compliance program using HotlinkHR™ takes less than 30 days, with many clients using the system within 72 hours for key functions.
KPA approaches each implementation as a partnership. Each party takes ownership on certain tasks to ensure success of the project. To help streamline your transition to HotlinkHR™, the KPA project team will work with you to complete the following steps:
Training
HotlinkHR™ training combines webinars, videos, on-screen help, and on-call experts to ensure that you are using the system to the best advantage for your business. Training includes best practices for HR management, compliance programs, system functionality, configuration options, and program administration, all provided in user friendly formats.
