F&I Compliance

F & I Compliance

F&I Gotchas: The GLBA and Customer Information Security

on October 15, 2019
“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...
Toby GrahamF&I Gotchas: The GLBA and Customer Information Security

F&I Gotcha #2: Inventory Liabilities

on September 18, 2019
“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...
Toby GrahamF&I Gotcha #2: Inventory Liabilities

F&I Gotchas: The Deal Jacket

on September 4, 2019
“Gotcha!” It’s fun to say, not so fun to hear—particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or other...
Toby GrahamF&I Gotchas: The Deal Jacket

Any Way You Calculate It, Employee Turnover Isn’t Worth the Cost

on August 13, 2019
How much does employee turnover cost? It’s a question we’ve answered several times, in several different ways. Indeed, there are multiple calculations employers can use to determine how much they can...
Toby GrahamAny Way You Calculate It, Employee Turnover Isn’t Worth the Cost

Tools You Can Use: F&I Program Grader

on July 30, 2019
Welcome to Tools You Can Use, our series about—what else?—tools you can use to improve your organization’s compliance outcomes, right now. In this series, we...
Toby GrahamTools You Can Use: F&I Program Grader

Regulations Across Your Dealership: The F&I Department

on June 25, 2019
Salespeople get a lot of the glory, but much of the real credit (pun intended) should go to finance and insurance. A customer’s trust in...
Toby GrahamRegulations Across Your Dealership: The F&I Department

What is UDAAP? Definition, Examples and Potential Risks

on April 30, 2019
Among the many acronyms, abbreviations, and jargon in the consumer finance industry, there are the obvious ones, and then there the assemblages of characters that...
Toby GrahamWhat is UDAAP? Definition, Examples and Potential Risks

Military Lending Act: How it Affects Your Dealership

on January 22, 2019
In December 2018, the Department of Defense dropped a bombshell (not literally) on the auto finance industry by issuing a new interpretation of the Military...
Toby GrahamMilitary Lending Act: How it Affects Your Dealership

Q&A From Sales and Finance Professionals

on March 26, 2016
Q: What are the most common enforcement actions taken against dealerships today? A: Number one is advertising. This is a big issue with the FTC,...
Toby GrahamQ&A From Sales and Finance Professionals