Dealers

F&I Gotchas: The GLBA and Customer Information Security

on October 15, 2019
“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...
Toby GrahamF&I Gotchas: The GLBA and Customer Information Security

Oof: Former NIADA President Indicted for False Financial Claims

on October 8, 2019
Oof—that’s the operative word for news of financial crime charges.  For auto dealership professionals, particularly members of the F&I office, some charges elicit stronger oofs...
Toby GrahamOof: Former NIADA President Indicted for False Financial Claims

F&I Gotcha #2: Inventory Liabilities

on September 18, 2019
“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...
Toby GrahamF&I Gotcha #2: Inventory Liabilities

F&I Gotchas: The Deal Jacket

on September 4, 2019
“Gotcha!” It’s fun to say, not so fun to hear—particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or other...
Toby GrahamF&I Gotchas: The Deal Jacket

Regulations Across Your Dealership: The Body Shop

on August 27, 2019
There are thousands, if not tens of thousands, of parts in a single automobile. As we’ve discovered over the course of this series, there’s an...
Toby GrahamRegulations Across Your Dealership: The Body Shop

Tools You Can Use: F&I Program Grader

on July 30, 2019
Welcome to Tools You Can Use, our series about—what else?—tools you can use to improve your organization’s compliance outcomes, right now. In this series, we...
Toby GrahamTools You Can Use: F&I Program Grader

Regulations Across Your Dealership: The Sales Team

on July 16, 2019
There’s no overstating the importance of your automotive dealership’s sales team. They’re the department responsible for generating much of your company’s revenue. They’re the people...
Toby GrahamRegulations Across Your Dealership: The Sales Team

Regulations Across Your Dealership: Consumer-Facing Employees

on July 9, 2019
Regulators have sent a clear message to automotive dealerships: “If you mess with your consumers, your employees, or the environment, you mess with us.” It’s...
Toby GrahamRegulations Across Your Dealership: Consumer-Facing Employees

Regulations Across Your Dealership: The F&I Department

on June 25, 2019
Salespeople get a lot of the glory, but much of the real credit (pun intended) should go to finance and insurance. A customer’s trust in...
Toby GrahamRegulations Across Your Dealership: The F&I Department

A Bird’s Eye View of Regulations Across Your Dealership

on June 18, 2019
You’re a successful automotive dealership. Because you’re a successful auto dealership, you already know that your competitive advantage lies in your people: whether on the...
Toby GrahamA Bird’s Eye View of Regulations Across Your Dealership

Top 10 Reasons Dealerships Were Fined by OSHA in 2018

on May 21, 2019
$1,085,338. That’s how much the Occupational Safety and Health Administration fined the automotive industry from October 2017 through September 2018. On average, that’s about $2,150...
Toby GrahamTop 10 Reasons Dealerships Were Fined by OSHA in 2018