Dealers

TCPA Compliance: What Auto Dealers Need to Know

on December 18, 2019
Think your last phone bill was high? Imagine paying $4 million.  That’s how much an automotive finance company settled for in a recent class action...
Ryan DalyTCPA Compliance: What Auto Dealers Need to Know

F&I Gotchas: The GLBA and Customer Information Security

on October 15, 2019
“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...
Toby GrahamF&I Gotchas: The GLBA and Customer Information Security

F&I Gotcha #2: Inventory Liabilities

on September 18, 2019
“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...
Toby GrahamF&I Gotcha #2: Inventory Liabilities

F&I Gotchas: The Deal Jacket

on September 4, 2019
“Gotcha!” It’s fun to say, not so fun to hear—particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or other...
Toby GrahamF&I Gotchas: The Deal Jacket

Regulations Across Your Dealership: The Body Shop

on August 27, 2019
There are thousands, if not tens of thousands, of parts in a single automobile. As we’ve discovered over the course of this series, there’s an...
Toby GrahamRegulations Across Your Dealership: The Body Shop

Tools You Can Use: F&I Program Grader

on July 30, 2019
Welcome to Tools You Can Use, our series about—what else?—tools you can use to improve your organization’s compliance outcomes, right now. In this series, we...
Toby GrahamTools You Can Use: F&I Program Grader

Regulations Across Your Dealership: The Sales Team

on July 16, 2019
There’s no overstating the importance of your automotive dealership’s sales team. They’re the department responsible for generating much of your company’s revenue. They’re the people...
Toby GrahamRegulations Across Your Dealership: The Sales Team

Regulations Across Your Dealership: Consumer-Facing Employees

on July 9, 2019
Regulators have sent a clear message to automotive dealerships: “If you mess with your consumers, your employees, or the environment, you mess with us.” It’s...
Toby GrahamRegulations Across Your Dealership: Consumer-Facing Employees