Dealer-RSS

F&I Gotchas: The GLBA and Customer Information Security

on October 15, 2019
“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...
Toby GrahamF&I Gotchas: The GLBA and Customer Information Security

The Fundamentals of OSHA Recordkeeping

on October 9, 2019
How well do you know your Occupational Health and Safety Administration recordkeeping requirements? Can you name the differences between Form 301, Form 300, and Form...
Toby GrahamThe Fundamentals of OSHA Recordkeeping

Is A Performance Improvement Plan What You Need?

on October 9, 2019
You hire every employee to succeed in your organization. But sometimes you have an employee with a bad attitude or maybe an employee who hasn’t...
Emily HartmanIs A Performance Improvement Plan What You Need?

Oof: Former NIADA President Indicted for False Financial Claims

on October 8, 2019
Oof—that’s the operative word for news of financial crime charges.  For auto dealership professionals, particularly members of the F&I office, some charges elicit stronger oofs...
Toby GrahamOof: Former NIADA President Indicted for False Financial Claims

Pop Quiz: Is That a Performance Issue or a Conduct Issue?

on October 1, 2019
Now and then, employees screw up—but not every blunder carries the same weight. Sometimes it’s a simple mistake; other times, it’s the result of a...
Toby GrahamPop Quiz: Is That a Performance Issue or a Conduct Issue?

How to Manage Employees Who Have Bad Attitudes

on October 1, 2019
Q: We have a new associate who isn’t meeting our performance expectations and has a bad attitude towards members of the team that they supervise....
Emily HartmanHow to Manage Employees Who Have Bad Attitudes

Surviving an OSHA Visit: Dos and Don’ts During the Walkaround

on September 18, 2019
What does it take to survive a visit from the Occupational Safety and Health Administration? For many businesses, it’s a million-dollar question—quite literally, as OSHA...
Toby GrahamSurviving an OSHA Visit: Dos and Don’ts During the Walkaround

F&I Gotcha #2: Inventory Liabilities

on September 18, 2019
“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...
Toby GrahamF&I Gotcha #2: Inventory Liabilities

Pop Quiz: Hand Injury Prevention

on September 16, 2019
You’ve got to hand it to hands. Without them, many of us couldn’t handle daily life. If you’ve ever injured your hands, you know firsthand...
Toby GrahamPop Quiz: Hand Injury Prevention