Bill Duclos

Senior VP Operations

Favorite Quote: “Good news and bad news should travel with the same sense of urgency it’s how you build trust and integrity.”


Bill's Philosophy

Our mission at KPA is “Better Workplace, Better Workforce, Better World.” Our Operations Team lives this mission every day with every client interaction. As a leader I enjoy working with a group of people who are focused on excellence while making a positive difference in the lives of others. I have a commitment to mentorship and people development and investing time in the future leaders of KPA.



I have lived in Detroit, Atlanta, Los Angeles, and Broomfield, CO as my career advanced with EDS. I enjoy traveling with my wife and our three grown children as well as fly fishing, snow skiing, biking, hiking and golf.


I graduated from Michigan State University with a Bachelor’s degree in finance risk and insurance.



I have over 25 years of proven success leading operations, managing customer relationships, and providing account direction, including business process re-engineering in start-up to Fortune 100 companies. Prior to joining KPA, I provided executive leadership for the operations teams at Convergys Corporation for their Government and New Market Division, Finali, and Electronic Data Systems (EDS). My responsibilities have included managing client relationships at large government and Fortune 100 accounts, running multiple customer contact centers including over 1,300 employees, and leading business development teams that successfully sold over $104 million in customer care solutions.

kpaonlineBill Duclos